/* ==========================================================================
   FLANAGAN-INSPIRED GREEN THEME — SHARED ACROSS ALL PAGES
   Update colors here once and they update everywhere.
   ========================================================================== */

:root {
  /* Primary palette */
  --green-900: #14401a;
  --green-800: #1b5e20;
  --green-700: #2e7d32;
  --green-600: #43a047;
  --green-500: #4caf50;
  --green-400: #66bb6a;
  --green-300: #a5d6a7;
  --green-100: #e8f5e9;
  --green-50:  #f5faf5;

  /* Accent (warm yellow like fresh produce / harvest) */
  --gold-700: #f57f17;
  --gold-500: #fbc02d;
  --gold-100: #fff8e1;

  /* Neutrals */
  --bg:        #f5faf5;
  --surface:   #ffffff;
  --surface-2: #f0f5f0;
  --text:      #1a3320;
  --text-muted:#5a6f5d;
  --text-soft: #8a9a8c;
  --border:    #d8e6d8;
  --border-soft: #ecf3ec;

  /* Status colors */
  --status-open:       #c62828;
  --status-progress:   #ef6c00;
  --status-processed:  #1565c0;
  --status-closed:     #2e7d32;

  /* Semantic */
  --danger:  #c62828;
  --warning: #ef6c00;
  --info:    #0277bd;
  --success: #2e7d32;

  /* Effects */
  --shadow-sm: 0 1px 3px rgba(20, 64, 26, 0.06), 0 1px 2px rgba(20, 64, 26, 0.04);
  --shadow:    0 4px 12px rgba(20, 64, 26, 0.08), 0 2px 4px rgba(20, 64, 26, 0.04);
  --shadow-lg: 0 12px 32px rgba(20, 64, 26, 0.12), 0 4px 8px rgba(20, 64, 26, 0.06);

  --radius-sm: 6px;
  --radius:    10px;
  --radius-lg: 14px;
  --radius-xl: 20px;

  --sidebar-w: 260px;
  --transition: 0.2s ease;
}

/* ==========================================================================
   Reset & base
   ========================================================================== */
*, *::before, *::after { box-sizing: border-box; margin: 0; padding: 0; }
html { -webkit-text-size-adjust: 100%; }
body {
  font-family: 'Inter', -apple-system, BlinkMacSystemFont, 'Segoe UI', Roboto, sans-serif;
  background: var(--bg);
  color: var(--text);
  line-height: 1.5;
  font-size: 14px;
  min-height: 100vh;
  -webkit-font-smoothing: antialiased;
}
img { max-width: 100%; height: auto; display: block; }
a { color: var(--green-700); text-decoration: none; transition: color var(--transition); }
a:hover { color: var(--green-800); }
h1, h2, h3, h4, h5 { color: var(--text); font-weight: 700; line-height: 1.3; }
h1 { font-size: 26px; }
h2 { font-size: 20px; }
h3 { font-size: 17px; }
h4 { font-size: 15px; }
p  { color: var(--text-muted); }

/* ==========================================================================
   Layout: sidebar + main
   ========================================================================== */
.layout {
  display: flex;
  min-height: 100vh;
}

.sidebar {
  width: var(--sidebar-w);
  background: linear-gradient(180deg, var(--green-900) 0%, var(--green-800) 100%);
  color: #cfe5d2;
  padding: 24px 0;
  position: fixed;
  top: 0; left: 0; bottom: 0;
  display: flex;
  flex-direction: column;
  box-shadow: 4px 0 20px rgba(0, 0, 0, 0.08);
  z-index: 100;
  overflow-y: auto;
}

.sidebar-brand {
  padding: 0 22px 22px;
  border-bottom: 1px solid rgba(255, 255, 255, 0.08);
  margin-bottom: 18px;
  text-align: center;
}
.sidebar-brand img {
  max-width: 160px;
  margin: 0 auto 8px;
  filter: brightness(0) invert(1);
}
.sidebar-brand .brand-tag {
  color: var(--green-300);
  font-size: 11px;
  letter-spacing: 1.2px;
  text-transform: uppercase;
  font-weight: 600;
}

.nav-section { padding: 0 14px; margin-bottom: 8px; }
.nav-section h6 {
  font-size: 10px;
  text-transform: uppercase;
  letter-spacing: 1.4px;
  color: rgba(207, 229, 210, 0.55);
  padding: 14px 12px 8px;
  font-weight: 700;
}
.nav-link {
  display: flex;
  align-items: center;
  gap: 12px;
  padding: 11px 14px;
  margin-bottom: 2px;
  color: #cfe5d2;
  border-radius: 8px;
  font-size: 14px;
  font-weight: 500;
  transition: all var(--transition);
}
.nav-link i { width: 18px; text-align: center; font-size: 15px; }
.nav-link:hover { background: rgba(255, 255, 255, 0.08); color: #fff; transform: translateX(2px); }
.nav-link.active {
  background: linear-gradient(90deg, var(--green-600), var(--green-500));
  color: #fff;
  box-shadow: 0 4px 12px rgba(76, 175, 80, 0.25);
}

.sidebar-user {
  margin-top: auto;
  padding: 16px;
  border-top: 1px solid rgba(255, 255, 255, 0.08);
  display: flex;
  align-items: center;
  gap: 12px;
}
.sidebar-user .avatar {
  width: 38px; height: 38px;
  background: var(--green-600);
  color: #fff;
  border-radius: 50%;
  display: grid; place-items: center;
  font-weight: 700;
  font-size: 14px;
  flex-shrink: 0;
}
.sidebar-user .info { font-size: 13px; min-width: 0; }
.sidebar-user .info strong { display: block; color: #fff; font-weight: 600; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.sidebar-user .info span { color: var(--green-300); font-size: 11px; }

.main {
  flex: 1;
  margin-left: var(--sidebar-w);
  padding: 26px 32px;
  min-width: 0;
}

/* Mobile sidebar toggle */
.mobile-menu-btn {
  display: none;
  position: fixed;
  top: 14px; left: 14px;
  z-index: 200;
  background: var(--green-700);
  color: #fff;
  border: none;
  width: 42px; height: 42px;
  border-radius: 8px;
  font-size: 18px;
  cursor: pointer;
  box-shadow: var(--shadow);
}
.sidebar-backdrop {
  display: none;
  position: fixed; inset: 0;
  background: rgba(0,0,0,0.4);
  z-index: 90;
}

/* ==========================================================================
   Page header
   ========================================================================== */
.page-header {
  background: var(--surface);
  padding: 22px 28px;
  border-radius: var(--radius-lg);
  margin-bottom: 22px;
  box-shadow: var(--shadow-sm);
  display: flex;
  align-items: center;
  justify-content: space-between;
  flex-wrap: wrap;
  gap: 14px;
  border-left: 4px solid var(--green-600);
}
.page-header .page-title { display: flex; align-items: center; gap: 12px; }
.page-header .page-title-icon {
  width: 44px; height: 44px;
  background: var(--green-100);
  color: var(--green-700);
  border-radius: 10px;
  display: grid; place-items: center;
  font-size: 18px;
}
.page-header h1 { font-size: 22px; }
.page-header p { font-size: 13px; margin-top: 2px; }
.page-header .actions { display: flex; gap: 10px; flex-wrap: wrap; }

/* ==========================================================================
   Cards
   ========================================================================== */
.card {
  background: var(--surface);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  padding: 22px;
  margin-bottom: 18px;
}
.card-header {
  display: flex;
  align-items: center;
  justify-content: space-between;
  padding-bottom: 14px;
  margin-bottom: 16px;
  border-bottom: 1px solid var(--border-soft);
}
.card-header h2, .card-header h3 {
  display: flex; align-items: center; gap: 10px;
  color: var(--text);
}
.card-header h3 i, .card-header h2 i { color: var(--green-700); }

/* ==========================================================================
   Stat cards
   ========================================================================== */
.stats-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(200px, 1fr));
  gap: 16px;
  margin-bottom: 22px;
}
.stat-card {
  background: var(--surface);
  border-radius: var(--radius-lg);
  padding: 20px 22px;
  box-shadow: var(--shadow-sm);
  border-left: 4px solid var(--green-600);
  transition: transform var(--transition), box-shadow var(--transition);
}
.stat-card:hover { transform: translateY(-2px); box-shadow: var(--shadow); }
.stat-card.open      { border-left-color: var(--status-open); }
.stat-card.progress  { border-left-color: var(--status-progress); }
.stat-card.processed { border-left-color: var(--status-processed); }
.stat-card.closed    { border-left-color: var(--status-closed); }
.stat-card .stat-icon {
  width: 40px; height: 40px;
  border-radius: 10px;
  display: grid; place-items: center;
  font-size: 17px;
  margin-bottom: 12px;
  background: var(--green-100);
  color: var(--green-700);
}
.stat-card.open      .stat-icon { background: #fde7e7; color: var(--status-open); }
.stat-card.progress  .stat-icon { background: #fff1e0; color: var(--status-progress); }
.stat-card.processed .stat-icon { background: #e3f0fb; color: var(--status-processed); }
.stat-card.closed    .stat-icon { background: var(--green-100);  color: var(--status-closed); }
.stat-card .stat-value {
  font-size: 28px;
  font-weight: 700;
  color: var(--text);
  line-height: 1;
  margin-bottom: 4px;
}
.stat-card .stat-label {
  color: var(--text-muted);
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 600;
}
.stat-card .stat-trend {
  margin-top: 8px;
  font-size: 12px;
  color: var(--text-soft);
}

/* ==========================================================================
   Buttons
   ========================================================================== */
.btn {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 10px 18px;
  border: none;
  border-radius: var(--radius);
  font-size: 14px;
  font-weight: 600;
  cursor: pointer;
  transition: all var(--transition);
  text-decoration: none;
  font-family: inherit;
  line-height: 1;
}
.btn-sm { padding: 7px 14px; font-size: 13px; }
.btn-lg { padding: 13px 24px; font-size: 15px; }

.btn-primary {
  background: linear-gradient(135deg, var(--green-700), var(--green-600));
  color: #fff;
  box-shadow: 0 2px 8px rgba(46, 125, 50, 0.25);
}
.btn-primary:hover {
  background: linear-gradient(135deg, var(--green-800), var(--green-700));
  transform: translateY(-1px);
  box-shadow: 0 6px 14px rgba(46, 125, 50, 0.32);
  color: #fff;
}

.btn-secondary {
  background: var(--surface);
  color: var(--green-700);
  border: 1.5px solid var(--green-300);
}
.btn-secondary:hover {
  background: var(--green-50);
  border-color: var(--green-600);
  color: var(--green-800);
}

.btn-danger {
  background: var(--danger);
  color: #fff;
}
.btn-danger:hover { background: #b71c1c; transform: translateY(-1px); color: #fff; }

.btn-warning {
  background: var(--gold-500);
  color: #5d3d00;
}
.btn-warning:hover { background: var(--gold-700); color: #fff; }

.btn-ghost {
  background: transparent;
  color: var(--text-muted);
}
.btn-ghost:hover { background: var(--surface-2); color: var(--text); }

.btn-block { width: 100%; justify-content: center; }
.btn:disabled { opacity: 0.55; cursor: not-allowed; }

/* ==========================================================================
   Forms
   ========================================================================== */
.form-group { margin-bottom: 16px; }
.form-row {
  display: grid;
  grid-template-columns: 1fr 1fr;
  gap: 16px;
}
@media (max-width: 640px) { .form-row { grid-template-columns: 1fr; } }

label {
  display: block;
  font-size: 13px;
  font-weight: 600;
  color: var(--text);
  margin-bottom: 6px;
}
.required { color: var(--danger); }

input[type="text"], input[type="email"], input[type="password"],
input[type="number"], input[type="date"], input[type="tel"],
input[type="url"], input[type="search"],
select, textarea {
  width: 100%;
  padding: 11px 14px;
  background: var(--surface);
  border: 1.5px solid var(--border);
  border-radius: var(--radius);
  font-size: 14px;
  font-family: inherit;
  color: var(--text);
  transition: border-color var(--transition), box-shadow var(--transition);
}
input:focus, select:focus, textarea:focus {
  outline: none;
  border-color: var(--green-600);
  box-shadow: 0 0 0 3px rgba(76, 175, 80, 0.15);
}
input::placeholder, textarea::placeholder { color: var(--text-soft); }
textarea { resize: vertical; min-height: 100px; line-height: 1.5; }

select { cursor: pointer; appearance: none;
  background-image: url("data:image/svg+xml;charset=US-ASCII,%3Csvg width='12' height='8' xmlns='http://www.w3.org/2000/svg'%3E%3Cpath d='M1 1l5 5 5-5' stroke='%235a6f5d' stroke-width='2' fill='none' stroke-linecap='round'/%3E%3C/svg%3E");
  background-repeat: no-repeat;
  background-position: right 14px center;
  padding-right: 36px;
}

.form-help {
  display: block;
  font-size: 12px;
  color: var(--text-soft);
  margin-top: 5px;
}

/* Form sections */
.form-section {
  background: var(--green-50);
  border: 1px solid var(--border-soft);
  border-radius: var(--radius);
  padding: 20px;
  margin-bottom: 18px;
}
.form-section-title {
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 15px;
  font-weight: 700;
  color: var(--green-800);
  margin-bottom: 14px;
}
.form-section-title i { color: var(--green-600); }

/* Checkbox / radio multi-select */
.checkbox-grid {
  display: grid;
  grid-template-columns: repeat(auto-fill, minmax(160px, 1fr));
  gap: 8px;
}
.checkbox-item {
  display: flex;
  align-items: center;
  gap: 8px;
  padding: 9px 12px;
  background: var(--surface);
  border: 1.5px solid var(--border);
  border-radius: 8px;
  cursor: pointer;
  transition: all var(--transition);
  font-size: 13px;
}
.checkbox-item:hover { border-color: var(--green-400); background: var(--green-50); }
.checkbox-item input { width: 16px; height: 16px; accent-color: var(--green-700); cursor: pointer; }
.checkbox-item.checked { background: var(--green-100); border-color: var(--green-600); color: var(--green-800); font-weight: 600; }

/* ==========================================================================
   Alerts
   ========================================================================== */
.alert {
  padding: 13px 18px;
  border-radius: var(--radius);
  margin-bottom: 18px;
  display: flex;
  align-items: center;
  gap: 10px;
  font-size: 14px;
  font-weight: 500;
  border-left: 4px solid;
}
.alert i { font-size: 16px; }
.alert.success { background: var(--green-100); color: var(--green-800); border-color: var(--green-600); }
.alert.error   { background: #fde7e7; color: #8e0000; border-color: var(--danger); }
.alert.warning { background: var(--gold-100); color: #6b4400; border-color: var(--gold-700); }
.alert.info    { background: #e3f0fb; color: #014361; border-color: var(--info); }

/* ==========================================================================
   Badges
   ========================================================================== */
.badge {
  display: inline-flex;
  align-items: center;
  gap: 4px;
  padding: 4px 10px;
  border-radius: 12px;
  font-size: 11px;
  font-weight: 700;
  text-transform: uppercase;
  letter-spacing: 0.5px;
}
.badge-open       { background: #fde7e7; color: var(--status-open); }
.badge-progress,
.badge-in-progress { background: #fff1e0; color: var(--status-progress); }
.badge-processed  { background: #e3f0fb; color: var(--status-processed); }
.badge-closed     { background: var(--green-100); color: var(--status-closed); }
.badge-default    { background: var(--surface-2); color: var(--text-muted); }
.badge-reason {
  background: var(--gold-100);
  color: var(--gold-700);
  font-size: 10px;
  padding: 3px 9px;
}

/* ==========================================================================
   Tables
   ========================================================================== */
.table-wrap { overflow-x: auto; border-radius: var(--radius); }
table.data {
  width: 100%;
  border-collapse: collapse;
  font-size: 14px;
}
table.data th {
  text-align: left;
  padding: 12px 14px;
  background: var(--green-50);
  color: var(--green-800);
  font-weight: 700;
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  border-bottom: 2px solid var(--border);
}
table.data td {
  padding: 13px 14px;
  border-bottom: 1px solid var(--border-soft);
  color: var(--text);
}
table.data tr:hover td { background: var(--green-50); }

/* ==========================================================================
   Ticket cards (admin / my_tickets)
   ========================================================================== */
.ticket-list { display: flex; flex-direction: column; gap: 14px; }

.ticket-card {
  background: var(--surface);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
  overflow: hidden;
  transition: box-shadow var(--transition);
  border: 1px solid var(--border-soft);
}
.ticket-card:hover { box-shadow: var(--shadow); }

.ticket-card-header {
  padding: 16px 20px;
  display: flex;
  justify-content: space-between;
  align-items: center;
  gap: 14px;
  cursor: pointer;
  background: var(--surface);
  flex-wrap: wrap;
  border-bottom: 1px solid var(--border-soft);
  transition: background var(--transition);
}
.ticket-card-header:hover { background: var(--green-50); }
.ticket-card-header.expanded { background: var(--green-50); }

.ticket-id-block { display: flex; align-items: center; gap: 12px; min-width: 0; }
.ticket-id {
  font-weight: 700;
  color: var(--green-800);
  font-size: 15px;
}
.ticket-customer { color: var(--text-muted); font-size: 14px; }
.ticket-meta { display: flex; align-items: center; gap: 10px; flex-shrink: 0; flex-wrap: wrap; }
.ticket-date { color: var(--text-soft); font-size: 12px; }
.ticket-toggle {
  background: var(--surface-2);
  width: 28px; height: 28px;
  border-radius: 6px;
  display: grid; place-items: center;
  color: var(--text-muted);
  transition: transform var(--transition);
  flex-shrink: 0;
}
.ticket-card-header.expanded .ticket-toggle { transform: rotate(180deg); background: var(--green-600); color: #fff; }

.ticket-card-body {
  padding: 0 20px;
  max-height: 0;
  overflow: hidden;
  transition: max-height 0.4s ease, padding 0.3s ease;
}
.ticket-card-body.open {
  max-height: 4000px;
  padding: 22px 20px;
}

.ticket-info-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-bottom: 18px;
}
.ticket-info-item {
  background: var(--green-50);
  padding: 11px 14px;
  border-radius: 8px;
}
.ticket-info-item .label {
  font-size: 11px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  font-weight: 600;
  margin-bottom: 3px;
}
.ticket-info-item .value { color: var(--text); font-weight: 600; font-size: 14px; word-break: break-word; }

.ticket-description {
  background: var(--surface-2);
  padding: 14px 16px;
  border-radius: 8px;
  border-left: 3px solid var(--green-600);
  color: var(--text);
  margin-bottom: 16px;
  white-space: pre-wrap;
  line-height: 1.6;
}

.ticket-attachments { margin-bottom: 16px; }
.ticket-attachments h4 {
  font-size: 13px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  color: var(--text-muted);
  margin-bottom: 8px;
  display: flex; align-items: center; gap: 8px;
}
.attachment-list { display: flex; flex-wrap: wrap; gap: 8px; }
.attachment-link {
  display: inline-flex;
  align-items: center;
  gap: 8px;
  padding: 8px 14px;
  background: var(--green-100);
  color: var(--green-800);
  border-radius: 8px;
  font-size: 13px;
  font-weight: 500;
  border: 1px solid var(--green-300);
  transition: all var(--transition);
}
.attachment-link:hover {
  background: var(--green-600);
  color: #fff;
  border-color: var(--green-700);
  transform: translateY(-1px);
}

.ticket-items-list {
  background: var(--surface);
  border: 1px solid var(--border-soft);
  border-radius: 8px;
  padding: 12px;
  margin-bottom: 16px;
}
.ticket-items-list h4 { font-size: 13px; margin-bottom: 8px; color: var(--text-muted); display: flex; align-items: center; gap: 8px; }
.ticket-items-list ul { list-style: none; }
.ticket-items-list li {
  padding: 6px 0;
  border-bottom: 1px dashed var(--border-soft);
  display: flex; justify-content: space-between;
  font-size: 13px;
}
.ticket-items-list li:last-child { border-bottom: none; }

.ticket-actions {
  background: var(--green-50);
  padding: 16px;
  border-radius: 10px;
  margin-bottom: 16px;
}
.ticket-actions-title {
  font-size: 12px;
  text-transform: uppercase;
  letter-spacing: 0.6px;
  font-weight: 700;
  color: var(--green-800);
  margin-bottom: 10px;
}
.ticket-actions-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(180px, 1fr));
  gap: 10px;
  margin-bottom: 12px;
}
.ticket-actions-row { display: flex; gap: 10px; flex-wrap: wrap; }

/* ==========================================================================
   Comments
   ========================================================================== */
.comments-section { margin-top: 16px; padding-top: 16px; border-top: 1px solid var(--border-soft); }
.comments-title {
  display: flex; align-items: center; gap: 8px;
  font-size: 14px; font-weight: 700; color: var(--text);
  margin-bottom: 12px;
}
.comment-item {
  background: var(--green-50);
  border-left: 3px solid var(--green-600);
  padding: 12px 16px;
  border-radius: 0 8px 8px 0;
  margin-bottom: 8px;
}
.comment-header {
  display: flex; justify-content: space-between; align-items: center;
  margin-bottom: 6px; gap: 10px; flex-wrap: wrap;
}
.comment-author { font-weight: 600; font-size: 13px; color: var(--green-800); }
.comment-date { font-size: 11px; color: var(--text-soft); }
.comment-text { color: var(--text); font-size: 13px; line-height: 1.5; white-space: pre-wrap; }

.no-comments {
  text-align: center;
  padding: 20px;
  color: var(--text-soft);
  font-style: italic;
  background: var(--surface-2);
  border-radius: 8px;
  font-size: 13px;
}

.comment-form { margin-top: 12px; }
.comment-form textarea { min-height: 70px; }

/* ==========================================================================
   Search & Filters
   ========================================================================== */
.search-bar {
  display: flex;
  gap: 10px;
  margin-bottom: 16px;
  flex-wrap: wrap;
}
.search-bar input { flex: 1; min-width: 200px; }

.filter-grid {
  display: grid;
  grid-template-columns: repeat(auto-fit, minmax(220px, 1fr));
  gap: 14px;
  margin-bottom: 16px;
}

.active-filters {
  background: var(--green-50);
  padding: 10px 14px;
  border-radius: 8px;
  margin-top: 12px;
}
.active-filters-label {
  font-size: 11px; text-transform: uppercase; letter-spacing: 0.6px;
  color: var(--green-800); font-weight: 700; margin-bottom: 6px;
}
.filter-tags { display: flex; flex-wrap: wrap; gap: 6px; }
.filter-tag {
  display: inline-flex; align-items: center; gap: 6px;
  padding: 4px 10px;
  background: var(--green-700);
  color: #fff;
  border-radius: 12px;
  font-size: 12px;
  font-weight: 500;
}
.filter-tag i { cursor: pointer; opacity: 0.8; }
.filter-tag i:hover { opacity: 1; }

.collapsible { transition: max-height 0.3s ease; overflow: hidden; }

/* ==========================================================================
   File upload (drag & drop)
   ========================================================================== */
.file-drop-zone {
  position: relative;
  border: 2px dashed var(--green-400);
  border-radius: var(--radius);
  background: var(--green-50);
  padding: 32px 20px;
  text-align: center;
  transition: all var(--transition);
  cursor: pointer;
}
.file-drop-zone:hover, .file-drop-zone.drag-over {
  background: var(--green-100);
  border-color: var(--green-600);
}
.file-drop-zone input[type="file"] {
  position: absolute; inset: 0;
  opacity: 0; cursor: pointer; width: 100%; height: 100%;
}
.file-drop-zone i {
  font-size: 36px;
  color: var(--green-600);
  margin-bottom: 10px;
  display: block;
}
.file-drop-zone .drop-text { font-weight: 600; color: var(--green-800); margin-bottom: 4px; }
.file-drop-zone .drop-hint { font-size: 12px; color: var(--text-muted); }

.file-list { margin-top: 12px; display: flex; flex-direction: column; gap: 6px; }
.file-item {
  display: flex; align-items: center; gap: 10px;
  padding: 9px 14px;
  background: var(--surface);
  border: 1px solid var(--border);
  border-radius: 8px;
  font-size: 13px;
}
.file-item.invalid { border-color: var(--danger); background: #fde7e7; }
.file-item .file-icon { color: var(--green-700); }
.file-item.invalid .file-icon { color: var(--danger); }
.file-item .file-name { flex: 1; min-width: 0; overflow: hidden; text-overflow: ellipsis; white-space: nowrap; }
.file-item .file-size { color: var(--text-soft); font-size: 12px; }
.file-item .file-status i { font-size: 14px; }
.file-item .ok { color: var(--green-600); }
.file-item .bad { color: var(--danger); }

/* ==========================================================================
   Pagination
   ========================================================================== */
.pagination {
  display: flex;
  justify-content: center;
  align-items: center;
  gap: 6px;
  flex-wrap: wrap;
  padding: 18px 0;
}
.pagination a, .pagination span {
  padding: 8px 13px;
  border-radius: 8px;
  background: var(--surface);
  color: var(--text);
  font-weight: 600;
  font-size: 13px;
  border: 1px solid var(--border);
  text-decoration: none;
  transition: all var(--transition);
}
.pagination a:hover { background: var(--green-100); border-color: var(--green-400); color: var(--green-800); }
.pagination span.active { background: var(--green-700); color: #fff; border-color: var(--green-700); }
.pagination span.disabled { opacity: 0.4; cursor: not-allowed; }

/* ==========================================================================
   Empty state
   ========================================================================== */
.empty-state {
  text-align: center;
  padding: 60px 20px;
  background: var(--surface);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-sm);
}
.empty-state i {
  font-size: 56px;
  color: var(--green-300);
  margin-bottom: 14px;
}
.empty-state h2 { color: var(--text); margin-bottom: 6px; }
.empty-state p { color: var(--text-muted); }

/* ==========================================================================
   Modals
   ========================================================================== */
.modal-backdrop {
  position: fixed; inset: 0;
  background: rgba(20, 64, 26, 0.5);
  backdrop-filter: blur(2px);
  z-index: 500;
  display: none;
  align-items: center;
  justify-content: center;
  padding: 20px;
}
.modal-backdrop.open { display: flex; }
.modal {
  background: var(--surface);
  border-radius: var(--radius-lg);
  box-shadow: var(--shadow-lg);
  width: 100%;
  max-width: 480px;
  overflow: hidden;
  animation: modalIn 0.25s ease;
}
@keyframes modalIn {
  from { opacity: 0; transform: translateY(20px) scale(0.96); }
  to   { opacity: 1; transform: translateY(0) scale(1); }
}
.modal-header {
  padding: 18px 22px;
  border-bottom: 1px solid var(--border-soft);
  display: flex; justify-content: space-between; align-items: center;
}
.modal-header h3 { display: flex; align-items: center; gap: 10px; }
.modal-header h3 i { color: var(--green-700); }
.modal-close {
  background: var(--surface-2); border: none;
  width: 32px; height: 32px; border-radius: 8px;
  cursor: pointer; color: var(--text-muted);
}
.modal-close:hover { background: var(--border); color: var(--text); }
.modal-body { padding: 22px; }
.modal-footer {
  padding: 16px 22px;
  border-top: 1px solid var(--border-soft);
  background: var(--surface-2);
  display: flex; justify-content: flex-end; gap: 10px;
}

/* ==========================================================================
   Mobile
   ========================================================================== */
@media (max-width: 900px) {
  .sidebar { transform: translateX(-100%); transition: transform 0.3s ease; }
  .sidebar.open { transform: translateX(0); }
  .sidebar-backdrop.open { display: block; }
  .main { margin-left: 0; padding: 70px 16px 24px; }
  .mobile-menu-btn { display: grid; place-items: center; }
  .page-header { padding: 18px 20px; }
  .ticket-card-header { flex-direction: column; align-items: flex-start; }
  .ticket-meta { width: 100%; justify-content: space-between; }
  .ticket-info-grid { grid-template-columns: 1fr; }
}

/* ==========================================================================
   Utility helpers
   ========================================================================== */
.text-center { text-align: center; }
.text-muted { color: var(--text-muted); }
.text-soft  { color: var(--text-soft); }
.mb-0 { margin-bottom: 0; }
.mt-2 { margin-top: 16px; }
.mt-3 { margin-top: 24px; }
.flex { display: flex; }
.flex-gap { display: flex; gap: 10px; }
.flex-between { display: flex; justify-content: space-between; align-items: center; }
.hidden { display: none; }